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Purchase Guide & Payment

PURCHASING POLICY

Ordinaire Vietnam's purchasing policy

(Applicable to Customers purchasing goods at Showrooms or via websites and online shopping channels of Ordinaire Vietnam - Facebook, Instagram, Zalo)

 

I. Purchase instructions:

Step 1: Select products
Purchase in Showroom:
Please visit Ordinaire Vietnam's Showrooms to select products that suit your preferences or demands.
Showroom D2: No. 22, Street 19A, An Phu - An Khanh Urban Area, An Phu Ward, Thu Duc City, Ho Chi Minh City.
Flagship Store: No. 24, Street 2, Him Lam Residential Area, Tan Hung Ward, District 7, Ho Chi Minh City.
Purchase via websites and online shopping channels:
Select the product that suits your preferences or demands and add it to your cart.

 

Step 2: Place order
Purchase in Showroom:
Provide the delivery details and choose your payment method.
Purchase via websites and online shopping channels:

  • Place order via website:

+ Visit website: www.ordinairevietnam.com
+ Select products and order.

  • Place order via Facebook/Instagram:

+ Visit https://www.facebook.com/ordinairevietnam/ or https://www.instagram.com/ordinairevietnam/
+ Comment or inbox on Ordinaire Vietnam fanpage to order.

  • Place order via Zalo/Hotline:

+ Hotline: 0877 368 168
+ Zalo: 0877 368 168

 

Step 3: Proceed payment
Deposit:

  • For Customers buying furniture products via website and at Showroom, the deposit fee is 60% of the total value of order. For home decoration products purchased at the store, kindly pay 100% when purchasing.
  • In case Customer has deposited in advance, the remainder will be paid upon delivery. If Customer refuses to receive the goods not due to product defect, Ordinaire Vietnam has the right to cancel the order and the deposit will not be refunded.
  • If Customer receives a product that is defective or different from ordered model, Ordinaire Vietnam will be responsible for replacing the correct product within 14 days from the date of unsuccessful delivery. In case similar product is not available, Ordinaire Vietnam will cancel the order, and refund the received deposit within 30 days to Customer. With international credit card transactions, time for deposit refund will depend on the card-issuing bank.

- Kindly double-check all information related to your Order before payment.

- An order created by Customer and sent to Ordinaire Vietnam in the above manner is considered an offer to enter into a contract for the sale of products according to Ordinaire Vietnam's General Policy.

- Any order forms must be confirmed by Ordinaire's staff. Please do not transfer money without confirmation.

Payment methods that Ordinaire Vietnam provides:

  • Cash payment
  • ATM, Visa, MasterCard payment
  • Bank transfer payment

    Bank name

    Asia Commercial Joint Stock Bank (ACB)

    Account owner

    CTY TNHH XNK BONARIO VIET NAM

    Account number

    9848777797

     

    Note:

    • If any questions during the ordering and payment process, kindly dial hotline 0877 368 168 or contact our online shopping channels (Facebook, Instagram, Zalo).
    • Ordinaire Vietnam's electronic payment system is connected to the VNPay electronic payment gateway. Accordingly, Ordinaire Vietnam's payment security standards ensure compliance with VNPay's security standards, which have been assessed by the State Bank of Vietnam for safety and security and officially licensed to operate.


    II. Order confirmation:

    • After successfully placing an order, Customers will receive an order confirmation notice from Ordinaire Vietnam, which is considered an acceptance to enter into a contract for the sale of products from Ordinaire Vietnam.
    • If the order comes with more than one product, after completing the payment, if the Customer wishes to cancel one product in the order or to exchange for another product, please cancel the current order and place a new order.

    III. Service Standards:

    • Providing high quality sofa products, guaranteed in terms of durability, color and material.
    • Advise and support customers in choosing products suitable for their needs and space.
    • Ensure professionalism and courtesy in customer service.

    VNPAY Payment Instructions

    The VNPAY payment gateway is a payment solution developed by Vietnam Payment Solutions Joint Stock Company (VNPAY).
    Customers can use bank cards/accounts or the QR Pay / VNPAY-QR feature integrated into the Mobile Banking applications of participating banks, or linked e-wallets, to complete transactions and apply discount codes (if any).

    • Scan the VNPAY-QR code using over 35+ Mobile Banking applications and 15+ linked e-wallets
    • Supports 40+ domestic ATM cards/bank accounts
    • Supports 4 international payment card types

    VNPAY Payment Methods

    1. Payment via “VNPAY-QR Supported Payment Application”

    Step 1:
    Select the desired product or service, then click “Pay Now” or “Place Order.”
    On the payment page, please review your order, fill in the recipient’s information, select the VNPAY payment method, and click “Place Order.”

    Step 2:
    The screen will redirect to the VNPAY payment gateway interface.
    Select the option “VNPAY-QR Supported Payment Application.”

    Step 3:
    A QR code and the payment amount will be displayed. Please verify the amount.
    Open your banking application (from the supported list), choose “Scan QR”, and scan the QR code displayed on the website’s payment screen.

    Note: The QR code is valid for 15 minutes only.
    To ensure successful payment, please prepare your banking app and scanning function in advance to avoid expiration or disruption that may affect your transaction or promotional code.

    Step 4:
    Review your payment details, enter any discount code (if applicable), and complete the transaction.
    Once payment is successfully processed, you will receive an order confirmation notification on the website.

    Hướng dẫn thanh toán qua tính năng QR Pay/VNPAY-QR

    Payment via “Domestic Card and Bank Account”

    Step 1:
    Select your product or service, then click “Pay Now” or “Place Order.”
    On the payment page, review your order, fill in recipient information, choose the VNPAY payment method, and click “Place Order.”

    Step 2:
    The system will redirect to the VNPAY payment gateway interface.
    Select “Domestic Card and Bank Account”, then choose your issuing bank from the displayed list.

    Step 3:
    Enter your card/account details as required and click “Continue.”
    An OTP code will be sent to your registered phone number. Enter the OTP to complete the transaction.

    Note: The transaction will expire after 15 minutes.

    Step 4:
    Once the payment is completed, you will receive an order confirmation notification on the website.

    3. Payment via “International Payment Cards (Visa, MasterCard, JCB, UnionPay)”

    The process is similar to the “Domestic Card and Bank Account” payment method.

    4. Payment via “VNPAY E-Wallet”

    The process is similar to the “VNPAY-QR Supported Payment Application” method.

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    SUPPORT CHANNELS
    - Call center: *3388 hoặc 1900 55 55 77

    - Zalo OA: zalo.me/4134983655549474109

    - Email: hotro@vnpay.vn

    - Fanpage: facebook.com/VNPAYQR.vn