Privacy policy

1. General Introduction

ORDINAIRE Vietnam is committed to protecting the privacy of customer information. Please read the “Privacy Policy” below before accessing other content to better understand our commitments to respecting and protecting the rights of our visitors.

2. Information Collection

ORDINAIRE only collects basic information related to orders, including:

• Full Name
• Phone number (landline or mobile)
• Email address
• Customer address

3. Purpose of Information Collection 

This information is used by ORDINAIRE for the following purposes:

• Order processing.
• Improving service quality.
• Customer care.
• Providing content and advertising tailored to customer segments.
• Communicating and resolving issues with customers in special cases.
• Internal management or as required by law.

4. Information Storage Duration

• Customer personal data will be stored until a request for cancellation is made.
• In all other cases, personal information will be permanently kept confidential, and we are committed to not disclosing information externally.
• Customer personal data will be stored until a cancellation request is made by the customer. This data will be deleted from ORDINAIRE’s system, and we always welcome the customer’s return.

5. Information Sharing

• In some cases, ORDINAIRE will collaborate with third parties for certain projects and commits to using this information only for projects such as order processing, customer care, handling customer complaints during their use of ORDINAIRE services, and authorized state agencies. 
• During marketing, advertising, and customer care activities, customers can request to stop the use of information through the corresponding methods used for marketing, advertising, and customer care activities sent to customers.

6. Use of “Cookies”

• A cookie is a text file placed on your hard drive by a web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are assigned to your computer and can only be read by a web server in the domain that issued the cookie to you.
• ORDINAIRE uses "cookies" to help personalize and maximize the efficiency of your online time when accessing ORDINAIRE without having to re-register your existing information.
• Customers can accept or decline cookies. Most browsers automatically accept cookies, but you can change the settings to decline all cookies if you prefer. However, if you choose to decline cookies, it may interfere with and negatively affect certain services and features that depend on cookies.

7. Commitment to Information Security

ORDINAIRE commits to:

• Absolutely securing your personal information by all possible means.
• Using customer personal information solely for the intended purposes.
• Obtaining customer consent before collecting their personal information.
• Absolutely securing all customer online transaction information, including billing information, accounting records, and digital data at ORDINAIRE’s data center.

8. Customer Responsibilities

By providing us with personal information, you agree to the terms outlined above.

• Do not disclose your Username/Login Name and Password to anyone, or write or use them in a place where others can recognize and see them.
• When choosing a password, do not select easily identifiable information such as your name, date of birth, phone number, or a few easily recognizable characters or numbers from your name, date of birth, or phone number.
• Log out of the system and browser when leaving the computer, even for a short time. If using a shared computer, you should log out or exit all open website windows.
• If you suspect that your password has been compromised, change your password immediately. In urgent cases, notify and seek assistance from ORDINAIRE.
• Do not access ORDINAIRE’s database or computer system without authorization, and do not support activities that disrupt or damage the normal operation of the e-commerce site and application.
• You will be responsible for any legal violations you commit. ORDINAIRE is not responsible for disclosing your information if you do not comply with the above requirements.

9. Payment Information Security Using Bank Accounts

All customers participating in transactions at ORDINAIRE through credit/debit cards or domestic ATM cards are secured by encryption. When making online payments, please note the following:

• Only make payments on websites with system security certificates.
• Do not lend your credit card or account to others for payment on the website. If any unintended transactions occur, please notify ORDINAIRE immediately so we can provide timely support.
• Regularly check your bank account to ensure all card transactions are under control.

10. Policy Changes:

• We may change the content of this “Privacy Policy” without prior notice to suit the needs of ORDINAIRE and customer feedback. When updating the content of this policy, we will revise the “Last Updated” time below.
• The content of this “Privacy Policy” only applies at ORDINAIRE and does not include or relate to third parties placing advertisements or having links on ORDINAIRE. We encourage you to read the "Safety and Security Policy" of third-party websites before providing personal information to them. We are not responsible for the content and legality of third-party websites in any way.

11. Contact Information

If you have any questions about our privacy policy or how we handle personal information, please contact us via email or phone number provided on the website.

• Phone: 0877 368 168
• Website: https://www.ordinairevietnam.com/
• Email: ordinaire.vietnam@gmail.com

We are committed to respecting and protecting your privacy when using services at ORDINAIRE Vietnam. Your trust and satisfaction are the driving forces for us to continuously improve product and service quality.